POLICIES
Purchase/Exchange Policy
Any item in the store that is purchased may be exchanged for merchandise credit only within 7 days of the purchase date. We do not have a cash or credit refund type policy for items purchased, only merchandise credit is offered so please decide and choose items carefully. Any item that we do not carry normally have to be fully prepaid at time of order and are not returnable for any reason due to the custom order status.
Shipping Policy
Any shipping damages MUST be reported to us IMMEDIATELY the minute you open the box so that we can report it directly to the shipper for insurance purposes. We can and will not be responsible for any damage reported from shipping if it is not reported to us immediately when the item is being delivered not hours after. Hours after leaves too many questions and the return will be refused as anything could have happened not in our fault window.
Guitar Lesson Policy
All lessons are prepaid for in blocks of (4) either 1/2 hour or full hour and once paid for, can only be refunded in merchandise for same value for credit in the store. If a lesson needs to be cancelled you must do so 8 hours in advance of the lesson in order to keep it in state. Anything less unless previously authorized by speaking with someone at the store or email, would be forfeited.
Repair Policy
Any items that appear to have functionality issues will have to be dealt with manufacture warranty unless it is guitar repair related and can be handled in store. Any amplifier repairs have to be handled through warranty service only, we do not replace or repair amplifiers or effects. updated Jan 12, 2021.
Covid-19 Policy
Covid 19 manufacturing delays are occuring at this time Any items that we custom make for you, ie: laser engraving, wood carvings, signage, custom guitar straps and picks are final sale and are not returnable due to their custom made nature. This includes guitar straps made with special features, lengths widths or your own design that you submit for us to make. If it is not standard we have to develop a new CAD model and laser guides. We cannot sell something that we do not offer standard. Our stitcher right now is experiencing delays as well and longer stitching times on custom orders is expected. All sales on items like this are final and regardless of time to manufacture at this time, once you place the order it is not cancellable. Any Custom guitars ordered: Once a USA is decided on and ordered, it is a contract to purchase and once the payment is made, it is non cancellable, since we would still be liable for the cost of the guitar. The payment would be non refundable if you cancel. And if you do take other steps to cancel, the policy stands, no matter what, we will not be stuck with custom orders even when delays happen beyond our control, ie: paint delays, etc. hardware out of stock for particular models. Delays happen and sometimes are beyond our control, paint issues are the most common delay.
Affirm Buyers Notice
If you apply to purchase with Affirm and get appoved and then you decide not to buy the item or cancel your order for a guitar being built, you will pay a 6-9% fee and it will be deducted from what you would have paid. Affirm charges us to do a an approval process and if you decide to not take the item after being approved, cancel the order or return the item or a USA custom which is non returnable anyway, then that amount will be deducted from your refund. Please remember that before ordering.